Shipping
- Many of our products would cost exorbitant amounts to ship, so they are listed online for in-store sales only
- We can ship any of these large/heavy items at your cost, contact us to arrange large-item shipments
- Packages will ship out during our regulary scheduled store hours
Payment
- 20% non-refundable deposit required on all special orders and pre-orders
- Special orders and pre-orders cannot be returned
- We can unfortunately accept any prepaid gift cards due to our processing equipment
- We do not accept personal checks
Returns
- 7 Day Returns for UNOPENED Products
- Must be Accompanied by receipt
- No Returns on Nutrients, Biologics, Amendments, Soils,
- Pre-Orders or Special Orders
- Returns outside of this policy are at a manager’s discretion and subject to a restocking fee
Warranties
- We honor manufacturer’s warranties when accompanied by a Perpetual Harvest receipt
- The manufacturer determines how replacements and/or refunds are issued, not Perpetual Harvest
- Support for warranties is only available to us during weekday business hours
Advice
- The advice we offer is invaluable and we dispense it as part of your purchase
- Please read all directions, safety warnings and instruction booklets before you use products
- Many chemicals we sell are caustic, many electronics are very high wattage, and water never mixes with electricity
- We strive to give you as much information as possible during your visit, but you need to be aware of what you are purchasing
- Our advice and input extends to products you have purchased here, from Perpetual Harvest
- We offer consulting by the hour if you need advice with products that you did not purchase here